Who we are
Visa Service Phuket, 74/6-9 Moo 2, Wichit, Mueang Phuket, Phuket 83000, Thailand. Email: office@visaservicephuket.com. Phone and WhatsApp: +66 95 616 1976.
Data we collect
- Details you give us in our contact form: name, WhatsApp number or email, the service you are interested in and your message.
- Details you send us by WhatsApp, Telegram, email or phone, including passport copies and documents needed for your case.
- Technical data needed to run the website, such as your IP address in security logs.
Why we use it
We use your data to answer your questions, prepare quotes and carry out the services you request, to meet legal duties and to protect our website. The legal basis is your request and consent, performance of our service contract and our legitimate interest in running a secure service.
Who receives it
We share data only as far as your case requires, for example with immigration and other authorities, embassies, employers or schools you ask us to work with, and trusted providers who help us run our systems. Messaging apps such as WhatsApp and Telegram process data under their own terms.
How long we keep it
We keep data for as long as needed to provide the service and to meet legal and accounting duties. We delete or anonymise it when it is no longer needed.
Your rights
Depending on where you live, you have rights under the Thai Personal Data Protection Act and, where it applies, the EU GDPR. They include access, correction, deletion, restriction, objection and withdrawal of consent. Contact us at office@visaservicephuket.com to exercise them.
Security
We limit access to your documents to the people who work on your case and we use reasonable technical and organisational measures. Please send passport copies only through the channels we confirm with you.
Cookies and tracking
We ask for your consent before we use analytics or marketing technologies from Google, Meta (Facebook, Instagram) or TikTok. Essential storage that the site needs to work is always active. Details and how to change your choice are in our cookie policy.
Measuring enquiries and advertising
If you accept analytics or marketing cookies, we link an enquiry (a contact form, or a WhatsApp chat that carries a short reference code) to the page, language and campaign that led to it. When we later mark an enquiry as qualified or as a client, our server sends that event to Google Analytics and, with your marketing consent, to Meta, together with data such as a hashed email address or phone number, your IP address and browser details. This lets these services match the event to your visit and improve how ads are shown. We send nothing without your consent, and Global Privacy Control counts as a refusal. We delete the matching data (IP address, browser details, contact details) after 90 days. When you open WhatsApp from our site, we also note the page and language together with the short reference code (no name, no contact details).
Changes
We may update this policy. The date at the bottom of the page shows the latest version.
Updated